Support
Nomzo used to be called Ballpark. Same app, same company, and your log and your Pro subscription carry straight over.
Email info@nomzo.app and a person will read it. We usually answer within a couple of days. Mentioning which phone you're on and what you were doing saves a round trip.
There's no account, so there's nothing to reset
Nomzo never asks you to sign up, which means there's no password to recover and no profile to sign back into. Your food log lives on your phone and nowhere else. Worth knowing before you delete the app: your history goes with it.
Managing Pro
Pro is billed by Apple or Google, depending on where you downloaded Nomzo, so the controls live in your app store settings rather than here.
- Cancel: on iPhone, open Settings, your name, then Subscriptions. On Android, open Google Play, your profile, Payments & subscriptions, then Subscriptions. Choose Nomzo there. Deleting the app does not cancel a subscription.
- Refunds: Apple or Google handles these under the terms of the store where you subscribed. Apple purchases start at reportaproblem.apple.com; Google Play purchases start in Google Play Help.
- New phone, or a reinstall: open Nomzo's Settings and tap Restore purchases.
- The free week: the yearly plan starts with 7 days free if you haven't had a free trial before. Cancel at least 24 hours before it ends and you won't be charged. If you don't, it turns into the yearly plan. There's no reminder email, because we don't have your email.
- Prices: shown in the app in your own currency, before you confirm anything.
The number looks wrong
It might be. Nomzo estimates from a photo, and the range under the number shows how sure it is. If an estimate is off, tap "fix with words" on the estimate and tell it what's wrong ("the rice was half that", "it's a lamb kebab, huge one"), and it'll have another go. The portion chips do the quick version of the same thing.
What the free tier includes
On Android, and for anyone who started using the app before version 1.1, there's a free tier: 30 photo estimates per calendar month, plus unlimited logging by typing or talking. The counter resets on the first of the month, and the app shows what's left before you run out. New installs on iPhone need Pro, and the yearly plan starts with a free week.
Your data
Photos are sent to an AI model to produce the estimate and then discarded. Your log stays on your device, so uninstalling is the delete button. The privacy policy has the specifics, and it's short.
Still stuck
Write to us. A bug report about soup being confidently identified as a smoothie is a perfectly good email to send.